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Refund Policy

Last updated: August 31, 2026

1. Overview

This Refund Policy explains how refunds are handled for paid products on the SATILYTE platform (the "Service"), including subscriptions, sponsored placements, and advertiser/wallpaper campaigns. Payments are processed by our third-party payment processor. By making a purchase, you agree to this policy.

2. Digital Services

SATILYTE provides digital services that are made available immediately or over a subscription period. Except where required by applicable law or expressly stated below, fees are non-refundable once the service has been delivered or the applicable period has begun.

3. Subscriptions (Pro and Enterprise)

  • Subscriptions are billed in advance on a recurring basis and renew automatically until cancelled.
  • You may cancel at any time; cancellation stops future renewals and takes effect at the end of the current billing period.
  • We do not provide pro-rated refunds for partial billing periods, unused time, or features not used, except where required by law.
  • If you believe you were charged in error, contact us within 14 days of the charge and we will review the request in good faith.

4. Sponsored Placements and Advertiser/Wallpaper Campaigns

  • Amounts corresponding to placement time or impressions already delivered are non-refundable.
  • If a campaign is cancelled before it begins, you may be eligible for a refund of the undelivered portion, less any non-recoverable processing fees.
  • If SATILYTE removes a campaign for a policy or legal violation, delivered amounts are non-refundable.
  • If a placement was not delivered as described due to an error on our part, we may issue a pro-rated refund or credit at our discretion.

5. Promotional Videos

Where promotional video generation is provided at no charge, no refund applies. Where a promotional video feature is paid, fees are non-refundable once processing has begun, except where required by law.

6. No Refunds Based on Results or Scores

Refunds are not available on the basis of the level of exposure, engagement, streams, followers, or revenue achieved, or on the basis of any change (or lack of change) in a viral score or ranking. Viral scores are informational indicators and not predictions, and paid products purchase visibility or features, not outcomes.

7. How to Request a Refund

To request a refund or dispute a charge, contact us at https://instagram.com/ayyoh.us with your account email and the transaction details. We aim to respond within a reasonable time.

8. Chargebacks

If you initiate a chargeback or payment dispute, we may suspend your account and associated placements pending resolution. We reserve the right to contest chargebacks we believe are invalid.

9. Statutory Rights

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under applicable consumer-protection law in your jurisdiction.